TERMS AND CONDITIONS

1.Visitors are not permitted in guest rooms after 10:00 PM . 

2.Lady visitors not allowed in guest rooms with male  occupants. 

3.In case of any visitors to be entertained in our restaurants  only .

4.If prior information given on visitor , room door to be kept  open compulsorily. 

5.Safe deposit locker is available in the room, The management does not take any responsibility for the loss of valuables left in the room / lockers. 

6.Photo ID proof issued by government compulsory for all occupants including sharer. 

7.Please note the copy of the registration card with ID proof  goes to the city Police commissioner’s office as per  government order . 

8.Check in 12:00 Noon/Checkout 10am and any extension  of stay must be confirmed with  the Lobby Manager.   

9.In case of any charges not cleared at the time of checkout, The credit card information and the acknowledgement on this registration card will be considered as the authorization for the uncharged settled amounts. 

10.All disputes are subject to the jurisdiction of Barkot, (Uttarkashi)Courts only. 

11.I have gone through the Terms and Conditions governing my stay in the Hotel and agree to abide by them. 

 

REFUND & CANCELLATION RESERVATION 

  • Please make advance reservation via telephone or book online to ensure room availability. 
  • Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining  the confirmed reservation. 
  • Rates displayed online are not guaranteed until the  confirmation voucher is generated. The rates are  generally dynamic in nature. Once a rate is selected  and transaction is executed by you, no other rate is  applicable either higher or lower and enforce no  refund is admissible. 
  • The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees. 
  • The actual taxes, fees and cess prevalent at the  time of stay shall be applicable, which may vary  from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.  
  • Currency conversions are estimates and are  provided as information only. The bill on check out for stay shall be charged in the hotel’s local  currency. 
  • We reserve the right to modify or cancel the  reservation if it appears, at sole discretion of the  Resort, that a guest is engaged in fraudulent, illegalor other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or  mistake or error. 
  • On check in to the Resort, please present the hotel reservation confirmation voucher along with valid  photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges. 
  • All promotion/sale rates are restrictive fares and are nonrefundable. Certain promotion/sale Rates do not permit any changes in the Resort booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. The Wings Nature Resort reserves the right to withdraw and/or amend the promotion/sale without any prior notice. 
  • All extra services & amenities not part of this offer will be available at an on additional charge only. 
  • This offer cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by The Wings Nature Resort or any third party. 
  • In case of non-availability of pre booked room at the time of arrival, the hotel will offer an alternate similar standard Resort/ in a similar room type, at its discretion and without any further liability. 
  • Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment. 
  • All rates are subject to prevailing local taxes as applicable on room tariff & services opted. 

OCCUPANCY 

  • Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Resort. 

DEPOSIT/ ONLINE PAYMENT 

  • The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation. 
  • We accept deposit only against the Maestro, Visa and MasterCard. For any alternate mode of payment, please contact the Resort reservations. 
  • Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact Resort Reservation. 
  • Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy. 

CANCELLATION AND EARLY CHECKOUT POLICY 

  • In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Resort Reservation for a refund of your deposit. The guidelines in this regards as under:- 
  • The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability. 
  • Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original 
  • reservation. 
  • Please note that if an online booking is modified or cancelled with the Resort reservations Office/ Resort’s sales office, it cannot be further modified or cancelled online. 
  • The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online. 
  • In the event of cancellation of non cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s). 
  • Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.thewingsnatureresort.in  without benefits / restrictions. 
  • In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the Resort for clarification. 
  • Please note for reservation of more than one room in that case all rooms are determined as “reserved nights”. For example, two (2) rooms 
    reserved for four (4) nights would be (8) reserved nights, hence to such 
    (8) reserved nights applicable cancellation period is 72 hours. 

The cancellation applicable as under: – 

Reserved Room Nights(No.)

02 –                     72 hours

02-04-                04 days

04- & above.     07 days Cancellation Period prior to arrival

Cancellation before 72hrs from your Check- in Date 20% will charged on Booking Amount. 

Cancellation After 72hrs from your Check in date One  Night charged will be Applicable. 

REFUND POLICY 

  • On cancellation of refundable booking the refund processing will take 
    time between two (2) to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based 
    on billing cycle of your credit card company and processing time of the bank.The refund depends on numerous factors such as the hotel’s /Resort 
    cancellation policy, time of cancellation and processing fees etc. For 
    more details refer to the cancellation policy mentioned above. 
  • In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four
    (4) weeks for the bank to process the refund and to show the refunded amount on your credit card. 

CHECK IN 

  • Normal check in time is 12:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM. 
  • Check-out is at 11 am 
  • Early check in and check out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only. 

MODIFICATION 

  • Any modification in the reservation is subject to availability at the time of making such a request. 

CHILDREN AND INFANTS 

  • Child (up to 5 years) can stay free of charge with parents without extra bed. 
  • Children between 5 years to 12 years of age will be charged extra. 
  • Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied. 

NON-ARRIVAL TO THE RESORT(NO SHOW) 

  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the Resort and will be charged for the entire reservation. 
  • If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for 
  • you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible. 

SHORTENED STAY (EARLY CHECK-OUT) 

  • Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the Resort subject to cancellation policy. 

SPECIAL REQUEST 

  • Please note that Resort neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival. 
  • The request for airport pick up requires intimation to the reservation at the time of the room(s) booking. 

CONFIRMATION VOUCHER 

  • The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience. 
  • It is necessary to present the confirmation voucher to the Resort on arrival. On failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system. 

PAYMENT SECURITY 

  • It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, 
    address, and telephone number are protected by the latest security technology. 

 

 

 

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